Logic-minded shortcut function of the popular internet browser America Online. Over 50,000 exist and each one typically defies and escapes the logic of the AOL customer, much to the chagrin of the AOL Customer Care Consultant on the other end of the phone.
Customer: “How do I change my billing information? I tried AOL Keyword “Modify My Financial Information” and nothing came up!
Customer Care Consultant: “Umm… Did you try AOL Keyword “Billing”?
Customer Care Consultant: *sigh*
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